For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Web Safe is not automatically turned on for customers joining before this date. For fraudulent e-mails, forward to [email protected] Media is the market leader in the UK when it comes to broadband speeds, with average downloads of 1130Mbps from its range-topping Gig1 package. The settings are saved and I have rebooted the Virgin Media Hub. You can also stay safe online with the included security tech: Web Safe, F-Secure SAFE and parental controls. Then test if you can successfully browse to --. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. How to Watch Porn Safely – 7 Tips. That can be turned off, or just don't use Virgin Media DNS. Unlimited online protection for all your devices for just £3 a month, powered by F-Secure. I'm sorry to hear there are some problems with your My Virgin Media and the disabling of Web Safe on your service. That said, the more you know about the web, the better understanding you. Virgin Media. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. I can't do this. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Virgin Media also offers an additional security tool called F-Virgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. Change or cancel your package. Welcome to the community and thanks for taking the time to post your issue on the forums. Virgin Media is now offering. 1. Simply sign into your My Virgin Media account, go to My Apps and then Web Safe. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. 9. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. We recommend keeping Virus Safe on. virginmedia. 0. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. Excludes broadband faults and broadband network outages. This means that first port of call should always be each and every Vendor that's listing your site. 2021; Preview: Virgin Media's Intelligent WiFi Plus Pods. Log in to your Virgin Media account using your email address and password. I'm not a Virgin media customer, only Virgin mobile, and I can't access the websafe settings unless I set up an account with Virgin media, which I can't do, because it needs my Virgin media account number and area ref, and I don't have one!Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Surfshark: The best budget VPN for Virgin. @blueyonder. Tested it out today via a simple Google search. I checked the DNS entries for NordVPN. virgin. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Virgin TV V6 Box - Awesome Entertainment | Virgin MediaVirgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. WWE Network not working via VIRGIN MEDIA in uk in Networking and WiFi a week ago Had a power cut and now the router hub doesnt turn on in Networking and WiFi 08-09-2023 Re: Web Safe turned off but still blocking. Hi, Has anyone else experienced experienced getting Access Denied errors when accessing common websites like ebay etc? I have a SuperHub3. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. Virgin Media Web Safe comes free with any Virgin Media broadband package and provides wifi-level protection for all devices connected to your router. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. 168. Simply press 1 when you get through to the automated menu, and you'll be put. Web Safe is not automatically turned on for customers joining before this date. Broadband. I've accessed websafe before but now when I select 'manage websafe settings ' it reverts me back to the service status screen. Follow these easy steps: 1. Select the SPAM setting you’d like to use: Reject All Spam messages. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. 65% of young people aged 11-16 are in favour of the. Click: Web Safe. We'll be more than happy to assist from here! Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Free Virgin Media Hub 5 Wi-Fi router. Find out more about our fastest, smartest, smallest TV box. Changing network settings to use any Public DNS should re-gain full access for the device. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. That is very good since the country is not a member of any signal intelligence alliances. It's also 5GHz compatible (unlike BT's Home Hub 3 and routers from other providers). See. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. 1. Just bear in mind this would reset everything. We'll go over how to set up the filter, what. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Navigate to the My Apps tab and select Web Safe from the menu. For best. The computers and devices you wish to authorise are set up so that. Same issue as the previous account holders posted. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. Login in the the Virgin Media online account and try the to enable websafe. 6 - 6. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. on 05-07-2022 19:36. Sign in to My Virgin Media a. 220. Click: My Apps. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls?. Web Safe is not automatically turned on for customers joining before this date. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Do I need Internet Security and Web Safe? Web Safe works with any device connected to. I see that you can create a guest network with Virgin Media. The list of sites. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Instead they use the information provided by the various security vendors in order to determine whether a site is safe or not. Further exclusions & legal stuff apply. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode, third-party router. Malware is a type of malicious software, designed to infect your device to manipulate or damage it. These are two settings — Virus Safe and Child Safe. Spam emails are becoming more and more sophisticated and harder to detect. Staying safe online with Virgin Media Web Safe. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. Virgin Media; My Virgin Media; Shop;. If your Virgin Mobile is connected to your home broadband, you can browse protected. Changes to our Acceptable Use Policy for Virgin Media Mail. on 21-04-2023 13:44. Virgin Media takes online safety seriously. 1 or whatever else you like. Parental locks and web safety is off. 168. Contact the site operator for further help. VPN Apps for all devices and unlimited simultaneous connections. Try computers with Cisco’s OpenDNS using 208. It keeps asking me to log in and when I do , it just keep repeating to log in and not letting me access the Web safe. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Please enter your email. 100). Learn how you can change Web Safe settings to turn Child Safe off. They come in all shapes and sizes, from stand-alone software. com (blocked by Web Safe), bestvpn. When it comes to network security, one of the biggest challenges organisations face is the potential cost and complexity of managing everything in-house. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 0. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. After that, it’s just £3 per month (or £30 a year). Reset Hub password. They will be able to check what email address you are using by going. Sorry that your web safe is not working on a particular site. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. If you changed the computer's network settings to use any Public DNS does that re-gain access. 67. Parental controls block websites and applications that you think are unsuitable for your child. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Best VPNs for Virgin Media. Now costing just £27 per month on an 18-month contract, Virgin Media’s M350 broadband-only package is discounted by a whopping 52 percent this Black Friday, down from its normal price of £56 per month. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Go to My Apps. Here’s how to turn on or off parental controls on an iPhone. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Switch on Child Safe. . I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Account - Cable. Adjust the settings according to the level of protection you want. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. Virus SafeVirgin Plus is Mobile, plus Internet, plus TV, plus so much more. Here are our top tips to help you on your way. BTW is there a reason why you are access the old site page for Web Safe?. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals; Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. All Rights ReservedOptions. For customers joining from. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. 2020; 7 thoughts on “Virgin Media's Free WiFi Sharing Comes With A Cost” 2015-08-23 11:38There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Web Safe is an optional setting that does DNS based filtering. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Solved: Hi, I've just had this email apparently from Virgin Media (the email address supposedly used is webteam@virginmedia. Click: Web Safe. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. If you want to know more, the updated sections are 6. Web safe provides ultimate protection when using the internet. And lastly, the company might also slow down access to certain streaming and file-sharing traffic. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. Can I then enable Web Safe on just that guest network and not the main one? I don't want to enable Web Safe on the main one as it doesn't allow VPNs but I need to use a VPN. Web Safe will help you block access to web sites that are known to be infected or to distribute malware. NordVPN: Our #1 pick for Virgin Media customers. Re: Web safe on 17-10-2021 16:47 Rather than post the same question across multiple threads (which is against forum rules and can cause confusion), please stick to one thread for one question. All Rights ReservedVirgin Media 'Web Safe'. Same problem from either the phone app or web-site. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Virgin Media takes online safety seriously. WiFi hotspots. 1. These tools can be installed across all devices, including mobile phones, computers and consoles. 220. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. By default Web Safe is on and it requires your device (s) use Virgin Media DNS. 1. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Still I'm getting "AccessDeniedAccess Denie. 220. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Get NordVPN - the #1 VPN for Virgin Media. 0345 6000 789 * from your child’s phone to turn on parental controls. 99 a month for two years. Your account. 4. Advanced threat protection without all the admin. 0 Kudos. I operate a private (login required) Wordpress site for a client who recently had an. Parental controls are a set of tools designed to protect and keep children safe online. It shows that it is ‘on’ but doesn’t block any websites at all. Vonage 2nd line. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. 8. com. 168. Virgin Media is the market leader in the UK when it comes to broadband speeds, with average downloads of 1130Mbps from its range-topping Gig1 package. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Thirdly, Virgin Media. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Expand the Email option. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Fill form: Try Risk Free. These are two settings — Virus Safe and Child Safe. Available with M50 broadband or faster. Email address. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Contact the site operator for further help. Further exclusions & legal stuff apply. So whether it's technical issues, hub problems or you need support, we’ll help you with our. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. 9. I activated it yesterday, & it confirms my settings. Either the customer can't move the sliders or they can but without effect. Reliability: Router: Virgin Media M125 fibre broadband is the provider's new entry-level deal, offering speeds in excess of 100Mbps and some of the market's cheapest pricing. WiFi Max. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Go to Account settings, then Account details b. And finally, you can add timing restrictions. Virgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. Switch on Child Safe. SpeedVirgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Getting past Virgin Media's WebSafe in a shared household. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. I've done a factory reset of the hub. Hi, I cannot access Web safe/ child safe. Find out more about our fastest, smartest, smallest TV box. 9. Welcome to Virgin Media’s help and support page. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Users can change their settings at any time in My Virgin Media. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. Further exclusions & legal stuff apply. Virgin Media has today become the last of the big broadband ISPs to launch free Parental Controls (Web Safe), which support the Government demanded network-level filtering technology to help censor “potentially age-inappropriate websites“. not the VM Hub. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. And finally, you can add timing restrictions. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Your - 5083340 - 2How to protect your computer | Virgin Media Help. If you need more licenses for your F‑Secure subscription you can follow these guidelines: Log in to My F‑Secure with your account username and password. Includes a 30-day money-back guarantee so you can try it risk-free. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. SafeSearch VIP will force all users on your network to use SafeSearch on Google Search while still allowing a secure connection via HTTPS. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. So I've recently moved into a shared household, with a Virgin Media router. I see that you can create a guest network with Virgin Media. ISPs with over 400,000 subscribers subject to blocking orders include: BT Group [24] EE. How to turn on Child Safe. Plug in your Virgin Media router. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Virgin Fibre Areas only. If you want to know more, the updated sections are 6. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. If your websafe option is off, then the toggle will be greyed out. For some customers the Web Safe adjustments are not functioning. @ntlworld. Go to 192. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. Priced at just £26. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. At least 30Mbps download speeds in every room or £100 one-off credit. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. You’ll pay nothing for 3 months (with no payment details. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. on 18-04-2022 18:11. Web safe provides ultimate protection when using the internet. Reply. Virgin Media accepts no responsibility for personal online activity. Parental Controls Guide Virgin Web Safe Features and Benefits Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. A new secure password will be generated for you. The web filters introduced by ISPs use network-level filtering of broadband connections to block access to adult and illegal content. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Click Apply. SpeedWeb Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. And finally, you can add timing restrictions. Here you’ll find all the help you need for Virgin Media related problems and issues. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. 6 - 6. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Guaranteed with our Secure Web Gateway from Zscaler. @ntlworld. ISPs use blacklists to block specific sites as well. Parental controls block websites and applications that you think are unsuitable for your child. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Web Safe occasionally flags innocent content as well, which is why so many people want to know how to bypass Virgin Media’s block features. Use a vpn or change your device dns settings to Cloud flare in the meantime. Reply. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Remember that parental control settings are only one part of online safety. com which is - 5311806. Networking and WiFi. 8. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Over 400 servers in the UK and over 5,500 worldwide. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. To get around this, you need to turn Web Safe off. 168. Virgin Media takes online safety seriously. . We want you to have a great time online without worrying about viruses, malware, phishing and other nasties. We also provide broadband customers with Web Safe, which is designed to automatically block access to sites it believes are either unsuitable for children, fraudulent or contain. Pick a category to get started. That can be turned off, or just don't use Virgin Media DNS. Billing and payments. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. Not using Plex or any other software. Re: Can’t access web safe. View our award winning TV only packages and deals with all the best channels, latest live sports & blockbuster films you love in one, convenient place. 1. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Service and repairs at no extra cost . Remember, when you’re with both Virgin Media and O2, you get supercharged speeds and double mobile data on us*. Discover the web for yourself. WiFi on the London Underground: Activation required. We created Web Safe for our customers to make browsing safety a no-brainer. If you want to prevent someone else, or your child from changing your parental control settings, you can create a passcode. appreciate the help. Here’s how to turn on or off parental controls on an iPhone. Virgin Media Web Safe comes free with any Virgin Media broadband package and provides wifi-level protection for all devices connected to your router. 220. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. No bank or credit card details are required for the trial. Other features include Web Safe, F-Secure SAFE and the usual DHCP and firewall which can be tweaked. Reply. 65% of young people aged 11-16 are in favour of the. You can switch Web Safe on or off whenever you want, but it comes automatically switched on when you purchase your package. Best VPNs for Virgin Media. My Virgin Media makes managing your account easier with all your information in one place. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Virgin Media. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. Hi, I've noticed the VM web safe is not working properly. /web-safe. Virgin Media: Web Safe. . Email address. Do I need Internet Security and Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Parental controls block websites and applications that you think are unsuitable for your child. With an average download speed of 362Mbps, and an upload speed of 36Mbps this incredibly fast. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Click here to view more details on content filters from Virgin Media’s Web Safe. I've tried a router reboot but that has not fixed it. WiFi on the London Underground: Activation required. Thank you for the help. Email address. IPSec Pass-Through. 1/help for specific device where Web Safe is not working. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. It’ll help to protect any device that’s connected to your Virgin Media home network to keep you, your family and your gadgets safe. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Account - Mobile. Try computers with Cisco’s OpenDNS using 208. You can also stay safe online with the included security tech: Web Safe, F-Secure SAFE and parental controls. I want to be able to access a website and therefore need websafe to be turned off but the option does not allow it. 67. With easy setup, get your fibre-optic deal now. Virgin Media's Web Safe parental controls essentially block access to sites thought to be unsafe for kids or contain phishing technologies or viruses that can harm your computer. I'm going to send you a private message so we can look into this for you. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. Web Safe is not automatically turned on for customers joining before this date. At least 30Mbps download speeds in every room or £100 one-off credit. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. If you changed the computer's network settings to use any Public DNS does that re-gain access. 9.